Great, we'd love to have you be part of our Circulator fashion revolution! Click the below link for all info on what we buy, then book your appointment to exchange!

To be completely transparent when our customers use store credit redemptions doesn't actually mean real cash for us to use to fund the business and as much as we would love to live in a world of trading clothing without trading money, we do have to generate actual cash in order to pay our staff + rent + other expenses. We started selling online and via our stories so that we could afford to keep our shop running. Selling online also takes a lot of extra labour and manpower for our staff which has to be compensated for as well. We love that we have the option for customers to receive store credit or cash back as offer a business model to help our customers access great quality pieces at a price that is more accessible to them but we are NOT a library, and we don't get any government kick backs to offer this amazing social service, so in order to stay viable we have to make store credit redemptions in person only. The good news is, the pieces that don't sell via our website drops or our ig stories are put back onto the shop floor and then you can pop into store for a visit and a try on + redeem your store credit on them. Thank you for your understanding and support to keep our circulator business running!

Free shipping is offered on all orders over $150 We offer standard Australia wide shipping at $12 per order or Express at $15 If you are local to Newcastle you can select to collect in store, and we'll let you know when it's been packed! Please collect within 2 weeks. Our opening hours are on our IG or google profile!

Love it, but not sure if it'll work? No worries! You can try your garment on in the comfort of your own home & if for some reason it doesn't work return your item back to us within 7 days of purchasing for a full store credit refund. Make sure you leave our tags on, and return it within 7 days of purchasing. Returns made after the 7 day limit will be exchanged via our normal exchange model at 50% store credit. If you do receive an unexpectedly faulty item, you must contact us hello@theconsciousexchange.com.au within 24 hours of receiving your parcel to let us know of the fault. Sale items are not eligible for refund/returns

After your exchange you'll be emailed your store credit. NOTE: It's super important that you let us know on the day of your exchange if you don't receive your store credit email so we can resend it to you. Once you get your store credit, we suggest you save a screen shot of the QR code and full barcode to your camera roll or phone notes so it's readily available, you can also add it to your apple wallet! You can check your balance via this link: https://squareup.com/gift/0W1QY83TWW0X5/check-balance Store credit can only be redeemed in store, on full priced preloved & vintage items. It's not valid on special events, new merchandise, eco products, Rent a rack items or sale stock.